I am proud to have a team that regularly outperforms teams double its size in arguably better markets with more tenured staff. My team performs at a high level regardless of moving targets, staffing adjustments, market changes, or customer traffic patterns. I attribute much of our success to two things, and I was reminded of these today while speaking to a peer: Patience and Persistence. Here is how it works:
Patience: I distill information. It is rare for me to make a decision without analyzing available data and asking for input from my team leaders. Even when I am not directing a team, this is true. For example, I read lots of books on leadership but I throw most of the information out. It is not all relevant to my style of leadership and some of it is plain bad (one popular example is the idea of “servant leadership“–an oxymoron that makes great copy but is meritless as an actual principle). When a directive is delivered to me, I do not necessarily pass it on to my team untarnished. I examine the core value of the message, decide if it is right for us and how the team can best ingest it, and then act in alignment with our team values.
An easy way to kill team effectiveness is by delivering conflicting messages. That is why it is important to be a filter for the information coming in. I once worked for a company that had, as one of its core values, “Empower employees” yet required employees to complete a requisition form for the most basic office supplies, even Paper Mate cheap ball point pens–if you wanted one, you were “empowered” to fill out a form. Of course, the irony of that was lost on no one… except the head of HR.
Persistence: I take the long view. I have learned that everybody wants something and they want it now but that is almost never a path to sustainable success. In personal affairs or in business, we deal with agendas. Family, friends, coworkers, bosses, vendors, television news anchors, brands, even our pets have an agenda and they all want you to follow theirs.
Instead, I stick to my team’s agenda, deliver the results we are focused on despite distractions and requests coming at us (distill the information), and ensure we are operating within our team values and principles. If we understand the overall mission we have been charged with (which is usually closer to “grow the business” than it is to “we need to sell more widgets now, now, now!”), then it is easier to quiet the noise, take the long view, and follow our agenda.
In a more than 20-year old company, my team has quietly become the fifth most consistent performing team in only 3 years and we continue a quiet but steady rise. Sometimes we are recognized but usually we don’t make big splashes; we just continue to do well and try to improve day by day. We never seek magic bullets and we do not compromise our team values of Integrity, Honesty, and Trust.
If there is a secret Leadership club where all the popular leadership skills are passed out to every author basically re-writing the same book, I was not invited. I have figured out a few things, though, by simply being persistent and patient. It takes persistence to seek information, edit what does not fit and find those little nuggets that change everything. It takes patience to walk, not run, when others are screaming “fire!” and you know that keeping your team on task sometimes is the task.
Whether in business or personal success, I can tell you patience and persistence always pay off.